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Airline quality rating holiday travel forecast: Book early

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Photo Credit: Doug

Holiday travel 2014

Book your holiday air travel early this year. Travel volumes have been strong all year and the holidays only add to the pressure of finding seats. This holiday season should see continued high demand for air travel. Travelers on U.S. airlines during the days surrounding Thanksgiving and Christmas usually find that ticket prices are higher and seats are harder to find. With continued capacity restrictions (fewer seats available) across the industry and increased demand by travelers, booking early is highly recommended.

While industry airline performance quality has generally improved each year since 2007, the travel experience has become more stressful and uncertain, especially around the end-of-the-year holidays. High passenger volumes and the possibility of bad weather should always be considered as holiday travel plans are made.

“During the past several years, the holiday travel period has continued to be a challenging time for travelers, and with industrywide seat capacity reduction, it will remain a stressful travel experience ,” said Dean Headley, Airline Quality Rating co-author and associate professor of marketing at Wichita State University.

“December typically has one of the worst industry performance scores of any month. December 2013 was the worst performance score for all of 2013. The best bet for the consumer is to travel as early before the actual holiday or as late as possible afterward, and always leave room for schedule changes.”

The industry overall

Looking back, 2013 was a steady year for airline performance, said Headley. Data indicate that improvement trends continued for the first five months of 2013.

“Data shows performance scores are holding steady,” said Headley. “We are settling in to a reduced-capacity system that challenges travelers to be more savvy. With strong demand for fewer seats, it also presents an opportunity for the airlines to perform better, but also charge more for a ticket.”

Headley points out that 2013 data showed consistently improved industry performance (month over month) for five of the last six months of 2013 compared to 2012. December 2013 was the worst performance month for the airlines in 16 months.

“Travel in late 2013 was actually getting better as we approached the end of the year, until we got to December,” said Headley. “December 2013 was the worst month for airline performance since July 2012.”

In 2013, the best performing airlines across the combined AQR categories were Virgin America, Jet Blue, Hawaiian, Delta, and Alaska. Hawaiian was best in on-time performance. Jet Blue and Virgin America were best in avoiding denied boardings. Virgin America was best in baggage handling. Southwest had the lowest rate of customer complaints.

The worst performing airlines across the combined AQR categories in 2013 were American Eagle, SkyWest, Express Jet, United, and Frontier. American Eagle, ExpressJet, and Frontier had the worst on-time performances. SkyWest had the worst rate of denied boardings. American Eagle had the highest rate of mishandled baggage. Frontier had the highest rate of customer complaints.

What’s ahead?

According to Headley, airline mergers and consolidation continue to add new dynamics to the industry and shrink consumer choice options. The combining of United with Continental airlines, Southwest with AirTran, and American Airlines with US Airways has changed the options travelers have historically had available. The success of these new mega-carriers in combining operations is a work in progress. Also of note is the full repeal of the Wright amendment that restricted operations for Southwest Airlines out of Dallas Love Field. Look for new travel options by Southwest after Oct. 15, 2014 and responses to those changes by other airlines.

“If you look at past AQR data (http://airlinequalityrating.com), you will find that combining two very large airlines does not necessarily result in improved performance and usually takes several years to settle out,” said Headley. “Look back to the Delta/Northwest and U.S. Air/America West mergers, and you find that these mergers brought performance problems and opportunities for the new carriers.”

Airline fees are still a reality, so consumers need to be aware and plan for the added costs that their choices might bring. Unbundled services available a la carte are creative revenue producers for airlines that have shown great potential to help the bottom line.

“Ticket prices may appear to be reasonable to slightly higher, but when the fees hit you, you truly feel that the overall cost of travel has gone up,” said Headley. “Maybe a year ago the average price was $350, but with $75 in fees, that ticket seems noticeably more expensive. When the travel involves tickets and fees for the parents and children, the costs add up quickly. At some point, consumers will simply say that the holiday visit is not worth the price and the hassle.”

Given the stress of travel and the airlines efforts to fit more seats into existing airplane cabins, recent seat-rage incidents seemed inevitable.

“Travelers are getting bigger and the seats are getting smaller and tighter together,” Headley says. “Seat configuration is not about passenger comfort, it is about revenue for the airlines.”

According to Headley, manners and consideration for other travelers shared space needs to be part of traveler’s holiday spirit. Being a self-reliant and considerate traveler is your best protection against the hassles of travel by air. Always check your flight status well in advance of going to the airport and check-in online 24 hours in advance if possible.

Headley also suggests when booking air travel during the holidays, allow time to make the connecting flight. Leave extra time between connections in case flights are delayed and flight schedules get changed. Pack as light as possible. Ship packages or luggage ahead of time so last-minute schedule changes don’t put your belongings at risk of being lost.

The national Airline Quality Rating for 2015 (covering the performance results of 2014) will be released Monday, April 13, 2015, at the National Press Club in Washington, D.C.

For information about the national Airline Quality Rating, go to http://airlinequalityrating.com.

Source: Wichita State University

Angela Devore names Coordinator of Pastoral Care at Hutchinson Regional Medical Center

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Hutchinson Regional Medical

Hutchinson, KS – Angela DeVore, Lyons, has been named Coordinator of Pastoral Care at Hutchinson Regional Medical Center, effective August 11.

 

In her position, DeVore will provide pastoral care to Hutchinson Regional Medical Center patients and family members as well as hospital staff.

 

DeVore grew up in Beloit and received an undergraduate degree in Family Sciences from Fort Hays State University. Also, she received a Masters of Divinity and a Masters of Arts in Emerging Church from Central Baptist Theological Seminary in Shawnee, Kansas.

 

For the past 12 years, DeVore has served as a staff chaplain at Wesley Medical Center, Wichita. Simultaneously, during the past 18 months, she has served as a Chaplain at St. Rose Ambulatory and Surgery Center, Great Bend.

 

Devore is an ordained minister with the Christian Church (Disciples of Christ) and is Board Certified with the Association of Professional Chaplains, a national organization headquartered in Schaumburg, IL.

 

Prior to her service as a hospital chaplain, DeVore spent three years (1998-2001) as the County Extension Agent in Family Sciences  in Smith County and was headquartered in Smith Center.

 

DeVore said she is excited to join the Hutchinson Regional Medical Center team as Coordinator of Pastoral Care.

 

“I am impressed with the emphasis on quality of care and patient satisfaction at Hutchinson Regional Medical Center,” DeVore said. “It is a privilege to connect with patients and their families who are experiencing a medical crisis.”

 

“I hope this is my last ministry call and not just the next one,” DeVore continued.

 

Kevin Miller, F.A.C.H.E., President and CEO of Hutchinson Regional Healthcare System, said DeVore, with her local connections and knowledge of the hospital’s service area, has hit the ground running.

 

“Angela brings a vast amount of experience that will be beneficial in performing the responsibilities in her new position,” Miller said. “Also, the selection committee was impressed with her credentials outside the healthcare industry including time spent as an extension agent.”

 

DeVore’s husband Ron is pastor of the Christian Church (Disciples of Christ) in Lyons and they are the parents of three children 18, 20 and 21. They are also host parents to high school student from Bangladesh who will be attending Lyons High this school year.

 

Hutchinson Regional Medical Center is a member of the Hutchinson Regional Healthcare System. Other members include Health-E-Quip, Horizons Mental Health Center, Hospice and HomeCare of Reno County, Ray E. Dillon Living Center and the Hutchinson Regional Medical Foundation.

Pilot projects to launch Kanstarter

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Community projects in Burdett, Plains, Wilson, and Yates Center will kick off a crowd-funding site being rolled out by the We Kan Network, a branch of the Kansas Sampler Foundation.

 

Crowd-funding is an online mechanism that typically brings in small amounts of money from a large number of people. The site is being built by Reflective Group, a cloud-based technology company out of Baldwin City.

 

Kansas Sampler Foundation director Marci Penner said, “We’ve been working on this for years and now we’re ready to plug some pilot projects into the system. Thanks to the talents and expertise of Reflective Group CEO Mike Bosch and staff, by mid-October the site (kanstarter.com) will be live and projects will be posted. People can read about the projects, watch the videos and then choose to donate or, in some cases, volunteer.”

 

Project coordinators are asked to choose projects and shape them in a manner that will help sustain the community or give it an energy boost. Multi-generation involvement is also a requirement. Penner said, “We want to do things in a way that go beyond just funding a project but also help create a stronger community.”

 

Burdett is seeking support to renovate an old community (free) miniature golf course.

 

Plains is building a store that will provide many unique services, primarily convenient access to fresh healthy food items at affordable prices. Their Kanstarter project will be to obtain land for the store.

 

Wilson lost their 1901 opera house to a fire several years ago and will transform the remains into an amphitheatre.

 

Yates Center is working on a bicycle and hiking trail around their lake and golf course.

 

The pilot projects will each have a cap of $10,000 and will have a time limit for their fundraising campaign. If volunteers are needed, details may be added to the project site to help find people with required skills.

 

The process involves a preliminary submission process which will be reviewed by the We Kan Network board of Andrea Springer, Hutchinson; Liz Sosa, Garden City; and Luke Mahin, Courtland. If approved, the project coordinators are then asked to add a video and a few other requirements to their online showcase. When ready, their project goes live and anyone online is able to read about the project and donate if they wish. The site is boosted and shared through social media and traditional avenues.

 

Penner said, “This isn’t just about raising money.   It’s about making communities better places to live and visit. We encourage committees to get feedback from all ages and put a twist on the projects. For instance, what can be done along the Yates Center trail using local themes or resources to make it more appealing, artistic, or unique in some way? Why build a standard trail when you can do something unique, like build an archway of used bicycle parts?”

 

Around the first of the year, the site will be open to all eligible non-profit community projects. To find out more about Kanstarter, go to www.kansassampler.org.

Source: Kansas Sampler Foundation

Beef animal welfare views: U.S. public vs. cattle producers

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Preliminary results from a study led by Kansas State University researchers show how U.S. cow-calf producers and the public view animal welfare in the beef sector.

 

MANHATTAN, Kan. – A main goal of research in any area is to address a knowledge or information gap. Although prior research has addressed the issue of animal welfare in certain areas—the swine and egg industries as examples—limited research currently exists comparing producer and consumer views of beef and dairy animal welfare, said Glynn Tonsor, livestock economist for Kansas State University.

 

Tonsor, along with Melissa McKendree, a doctoral agricultural economics student at K-State and a team of veterinarians and animal scientists, have taken the lead in finding out more about the similarities and differences in U.S. beef producer and public views on animal welfare practices in the cattle industry.

 

The researchers note that all livestock industries, beef included, are faced with mounting pressure to adjust animal welfare practices in response to societal concerns. The intent of this project is to take information learned regarding animal welfare in the beef industry to pinpoint where producers in the industry might improve, identify areas for possible consumer engagement, and highlight existing points of agreement between producers and consumers.

 

In national surveys, cow-calf producers and consumers in the general public answered questions about their views of cattle animal welfare. Preliminary results indicated similarities in views between producers and the public, as well as knowledge gaps and differing views.

 

Public concerns

 

McKendree said a key finding in the study showed 65 percent of U.S. consumers reported they were concerned about the welfare of beef cattle in the United States. And while most beef producers strongly disagreed that a tradeoff exists between profitability and animal welfare, consumers tended to believe that being more profitable means sacrificing on animal welfare.

 

“Producers believe there is a connection between profitability and animal welfare,” she said. “So, a healthy animal is going to be more profitable.”

 

Another major difference between the two groups was their views on providing overall care to cattle. While 73 percent of cow-calf producers believed that U.S. farms and ranches provide appropriate overall care to their cattle, only 39 percent of the public believed this to be true.

 

“We don’t exactly know the reason for this gap and what the views are, but one hypothesis is that there’s a difference in what consumers think appropriate overall care means,” McKendree said. “Appropriate overall care to consumers, for instance, might be related to using or not using antibiotics or hormones. Conversely, producers might think that overall appropriate care is making sure that (the cattle) are not sick, giving them appropriate feed and water, and protecting them from the elements.”

 

McKendree said these preliminary results show opportunities for cow-calf producers and the general beef industry to communicate with the public about practices on farms and ranches. Having a discussion about items such as appropriate care would help more clearly define it with expectations of both producers and consumers.

 

Common ground

 

While differences in views did exist, the study also showed producers and consumers are on the same page on some items. Both groups (72 percent of producers and 57 percent of consumers) overall did not agree with statements indicating that low beef prices are more important than the well-being of cattle.

 

Both producers and consumers picked the same top three most effective and practical actions to improve animal welfare based on nine total options. Those top three selected include: provide access to fresh, clean feed and water appropriate for the animal’s physiological state; provide adequate comfort through the use of shade, windbreaks and ventilation assuring clean, dry, sanitary environmental conditions for cattle; and promptly treat or euthanize all injured or sick animals.

 

The survey showed 80 to 90 percent of producers said they have already implemented these top three selected practical applications on their operations.

 

“Out of all of the practices we investigated, those are probably the least hands-on that would need to be changed on the farm or ranch within in the industry today,” McKendree said, while noting that requiring employees to complete a consistent training program, castrating and dehorning with pain control, requiring third-party verification that appropriate animal care is being provided on the farm, and developing a herd health plan with a veterinarian are examples of more hands-on changes that were listed and did not rank as high.

 

Futuristic look

 

Tonsor said one of the “take homes” from the study is that the issue of animal welfare is in the eye of the beholder and includes many different practices: providing pain control, using antibiotics, and providing adequate feed and shade as some examples.

 

“There’s a growing list of third-party verifications that are available to verify that proper animal welfare is in place at different stages in the cattle industry,” Tonsor said.

 

He added that these verifications could allow for broader marketing claims on animal welfare, such as certified labels on retail meat products. “I envision our work, once it’s analyzed and out for full public dissemination and absorption, to be useful as supplemental input in guiding the prioritization of those protocols and third-party efforts.”

 

The items of agreement between the public and producers would be comparatively easy to add to those third-party verifications, Tonsor said. A bigger challenge, but just as important, is incorporating and addressing those areas of disagreement between the public and producers today.

 

“That’s where our work comes in, highlighting some of those issues or on-farm practices that might be either a threat to the industry with no action required or an opportunity to get the public up to speed with producers,” he said.

 

The study was made possible by a grant from the U.S. Department of Agriculture. The preliminary findings were presented at the 2014 K-State Risk and Profit Conference in Manhattan Aug. 21-22. View details of the presentation at K-State’s Ag Manager website (http://www.agmanager.info/events/risk_profit/2014/Papers/8_McKendree-Tonsor_AnimalWelfare.pdf).

 

Story by: Katie Allen

Two coaches, and success in college football

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john marshalBill Snyder, the Ted Kessinger of big-time college

football, has offered a priceless advertisement

for small college football.

Snyder is the coach who transformed football at

Kansas State University from Big 8 door mat to

Big XII powerhouse. On August 7, as the Wildcats

opened fall camp, Snyder lectured reporters with a

dim (to be kind) critique of major college football:

The game has been disgraced, deeply corrupted by

the celebrity of television, the money of powerful

broadcast interests, and the conniving influence

of sponsors, boosters and advertisers. The result,

Snyder said, is that the values of young athletes are

routinely distorted in the name of money, prestige

and corporate profiteering.

“I think we’ve sold out,” Snyder said. “We’re

all about dollars and cents. The concept of college

football no longer has any bearing on the quality

of the person, the quality of students. Universities

are selling themselves out.”

*

BEFORE Bill Snyder began to accumulate

a reputation as a student’s coach, there was

Ted Kessinger, head football coach at Bethany

College, a patron, guardian and advocate for the

student athlete. Kessinger believed that college

students (in his particular realm, student-athletes)

were searching for deeper meaning in their lives,

and that rising to the top, being the best, did not

mean being consumed by the system. The challenge

was a moral one; the finest institutions, the

best coaches, sought to develop in their students

character and intellect, and instill devotion to the

benefit of others.

Kessinger was inducted into the national

College Football Hall of Fame four years ago

with a 28-season record of 219-57-1; his Bethany

Swedes finished in the NAIA top 25 poll 20

separate times and won 16 conference titles and

13 National Championship playoff appearances.

Kessinger never had a losing season. His coaching

accomplishments include 11 conference coach of

the year awards, inductions into the NAIA Hall of

Fame (2003), Kansas Sports Hall of Fame (2005),

and the Kansas Collegiate Athletic Conference

Character of Champions Award is in Kessinger’s

name. When he retired in 2003, Kessinger was

the NAIA’s most successful active coach in both

percentage of victories (.792) and total wins.

Kessinger’s teams comprised successful athletes

and scholars – nearly 400 All-KCAC players, 43

NAIA All-Americans and 49 NAIA All-America

Scholar-Athletes.

Ask the man how it all feels, and he takes the

conversation to the players he coached, what kind

of lives they sought, how the spirit and character

of a young athlete is crucial to the development of

the person he will become. The lives of these players,

their ultimate goals, their growth as decent,

unselfish and honorable human beings is as important

– perhaps more so – as their performance on

the football field.

*

IN A CONNIVING, even sinister system, colleges

recruit athletes for institutional prestige and

financial gain, leaving them with little “education”

beyond the rote schedule of life as an athlete.

There is little said, or taught, about life as a high

achiever, no examination of their passion, their

intellectual curiosity, their purpose and depth.

There is little or no consideration that college offer

students an understanding of the conflicts, debates

and issues that shape the culture they live in.

Nothing adds up for the student because, any

more, nothing is designed to add up.

“It (collegiate football) is no longer about education,”

Snyder said. “…Everybody is building Taj

Mahals and I think it sends a message – and young

people today I think are more susceptible to the

downside of that message, and that it’s not about

education. We’re saying it is, but it’s really about

the glitz and the glitter, and I think sometimes

values get distorted… I hate to think a young guy

would make a decision about where he’s going to

get an education based on what a building looks

like.”

*

THE NCAA, pillar of big-time collegiate sports,

recently changed its rules to allow the five largest

and wealthiest conferences to make their own

rules. The rules are mostly about money, how

much amateur student-athletes may be paid, and

how much they are no longer required to learn

while they attend, or at least enrolled in, school,

how much money schools no longer must share.

Bethany College and the nine other members

of the KCAC are among the smallest in college

athletics, but among the highest in attaining a true

measure of the student-athlete. These schools set

the complete example of what Bill Snyder was

talking about, of what Ted Kessinger devoted

decades to achieve.

In the truest collegiate sports, players actually

attend class, take the tests, and earn their scholarships.

Their fans gladly pay a reasonable price for

their own seats. They see young men and women

compete for the fun of the game, for its lessons, its

challenges, its opportunities for higher learning.

Here is sport supported by people who believe

there is far more to a game than trading flesh

and money for more flesh, more graft and more

This is what Bill Snyder was talking about. It

is what coaches like Ted Kessinger believed and

***

The bitcoin;

a bitscam?

Not long ago federal regulators began warning

consumers about the risks of using “virtual currencies”

– in particular, the bitcoin.

This development falls in the category of things

mother always warned us about. Among them,

The Internet is a wonderful thing, but like all

wonderful things, it can have its un-wonderful

moments. Fraud is one of them. Cyberworld is

loaded with fun and imaginary pursuits such as

fantasy football, avatars, parallel universes, dream

worlds and so on. We can escape reality, live in

another skin, enjoy the sweet fruit of imagination.

We can also take leave of our senses, bite the

huckster’s sour apple.

In some of these dream worlds, citizens buy

things. They exchange real money (credit cards)

for dream currencies. Until recently this seemed

all fun and above board. Then, that fine line

between real and not-real got fuzzy, and the bitcoin

emerged in the mists, a wildly popular currency

traded on-line to buy real things. People

began to believe, oddly, that if a bitcoin could buy

something real, it, too, must be real.

The Consumer Financial Protection Bureau

warns that bitcoins may be real in another world,

but they are not in the real world; bitcoins are

not backed by the government, they have volatile

exchange rates, and they are easy pickings for

hackers and scammers. Unlike real accounts in

real banks, bitcoin deposits in bit-world banks are

not federally insured.

In other words, a bitcoin is a bitrisky. Ever seen

one? Held one? Ever bit a bitcoin?

Likely it would be wooden, like the nickels carnies

traded at the fair.

***

The Internet,

a procrastinator’s heaven

In a recent interview for The New York Times

Book Review, Garrison Keillor was asked about

procrastinating, what he might read while putting

off things that shouldn’t be put off. This led, of

course, to the Internet.

“Procrastination is available at your fingertips,

the whole vast www world,” Keillor said. “Cat

videos, vicious gossip about pop stars, survivalist

blogs, right-wing paranoia, it’s all there. The

Internet brought the barroom, the porn shop, the

fleabag hotel lobby and the men’s locker room into

every American home, and you can now hang out

with ne’er-do-wells to your heart’s content without

anybody knowing about it.”

And have a bitcoin, too.

– JOHN MARSHALL